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Is AI recruitment better than those conducted by humans?

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A new study by researchers at the Inclusion Initiative at the London School of Economics and Political Science (LSE) dives into the AI recruitment process. The study claims that it is better at hiring staff than human recruiters. However, many companies and candidates do not trust the AI recruitment process. 

The study and the results

The London researchers review various previous studies concerning the effectiveness of AI as a recruitment tool. They went over 22 studies published between 2005 (when AI entered the workplace) and 2021. Additionally, they gathered data from all relevant studies. Finally, they sorted papers into categories based on assessed outcomes like 'efficiency' and 'diversity.' The researchers concluded that AI is 'equal to or better than' human recruiters when hiring efficient, well-performing people. And although AI possesses limited abilities in predicting hired employee outcomes, it is 'fairer' than human recruiters.  AI recruitment Furthermore, AI upped the 'fill-rate' for open positions and is 'mostly better than humans' at improving workplace diversity. Consequently, fill rate is the number of job positions a company fills in a specific period compared to the open ones.  Grace Lordan, the study author, believes that human recruiters are 'plagued by cronyism and bias.' Hence, the best candidate doesn't always get the job they likely deserve. "It is time that humans hand over the hiring process to machines which do not have these tendencies," Lordan states. In addition, Lordan thinks that compliance folk can monitor the AI hiring process to resolve any concerns on fairness. "Let's progress AI in recruitment and workplace inclusivity simultaneously," Lordan exclaims.  A previous study revealed that by 2019, 37% of businesses had started using AI to assist in workplace decision-making and recruitment processes. Thus, workplaces can use AI can be in various ways. For instance, AI can search hundreds of CVs for specific keywords to segregate applicants with relevant experience. Additionally, companies even use chatbots for preliminary interviews.  AI recruitment


Hence, AI is better at selecting minority groups for hiring, increasing diversity in the workplace. However, it does depend on the algorithm and its data input for the recruitment process. So, AI can be 'much better or slightly worse' than humans for hiring colored people, disabled people, and LGBTQ people. However, there were a lot of negative responses from candidates and recruiters regarding the AI recruitment process. The reason is that people trust AI less due to privacy concerns and find it less personable. Paris Will, the lead study author, says this leads to a gap between AI's performance and the reactions to it. Will believes that these reactions might " hold back better hiring techniques from coming into existence."

By Omal J

I worked for both print and electronic media as a feature journalist. Writing, traveling, and DIY sum up her life.


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