Microsoft stops offering Xbox Game Pass trial after controversy

source: Polygon Microsoft has announced that it will no longer offer a free trial for its popular Xbox Game Pass subscription service after facing controversy. Xbox Game Pass provides users with access to a large library of video games for a monthly fee. The company was criticized for allegedly misleading customers by not informing them that their credit card would be charged automatically at the end of the trial period. The decision to stop offering a free trial is aimed at addressing these concerns. The controversy began after a Reddit user claimed that Microsoft had automatically charged their credit card at the end of the trial period without their knowledge. Microsoft denied the allegations but acknowledged that some users may have been confused about the terms of the trial. Microsoft stated that it will now offer a new system that will allow users to sign up for a trial with a valid credit card but will not automatically charge them when the trial ends. Instead, users will have to manually renew their subscription if they wish to continue using the service.

The response from Microsoft

In a statement, Microsoft said that it takes customer satisfaction seriously and is committed to ensuring that its services are transparent and easy to use. The company also stated that it will work to improve communication with users about the terms of the service.

The impact on the gaming community

The decision to stop offering a free trial may have a significant impact on the gaming community. Xbox Game Pass has become increasingly popular over the past few years, and many gamers rely on the service to access their favorite games. [caption id="attachment_129524" align="aligncenter" width="2560"] source: Xbox[/caption] Some gamers may be hesitant to sign up for the service without being able to try it out first, which could hurt Microsoft's efforts to attract new subscribers. However, the company is likely hoping that its new system will address these concerns and reassure potential customers that they can try the service without any risk. Microsoft's decision to stop offering a free trial for Xbox Game Pass comes in response to allegations of misleading customers. The move is aimed at improving transparency and ensuring that users are fully informed about the terms of the service. While this decision may impact the gaming community, Microsoft's commitment to improving its services and communication with users is a step in the right direction.