Microsoft has managed to annoy several IT administrators with the recent Quick Assist update. Quick Assist is Microsoft’s remote desktop software that allows a person to share their device with another person remotely. Additionally, the company announced that the new version would replace the current version of Quick Assist from May 16. The new updated version will be available and distributed through Microsoft Store. But, some users say that the recent policy change ignores numerous requirements and common pain points for IT administrators.
Complains regarding the Quick Assist update
Many IT admins noted that installing the new version of Quick Assist requires regular users to have administrator privileges. The administrators perceive this as an issue since it has apparent ramifications from a cybersecurity perspective. Additionally, after the update, IT administrators can trigger an installation of the new Quick Assist version across all managed endpoints.
“The best thing about the existing Quick Assist is that it’s guaranteed to be on every Windows 10 computer. As a result, we don’t have to walk someone through an installation over the phone,” says an IT admin.
Another IT admin believes the manual installation process will be a “nightmare” for companies with small IT departments. The reason is that their staff is already overburdened with problems from transition to remote and hybrid working. In addition, there has been a significant increase in cyberattacks since the beginning of the pandemic.
How did Microsoft react to these oppositions?
The company has not directly responded to these oppositions and criticism regarding the new Quick Assist update. However, Kapil Tundwal, an engineer, did offer a solution concerning the requirement of admin privileges while installing the updated app. In addition, both old and new versions of Quick Assist will co-exist on business computers after the update. As a result, this might create confusion for end-users and take up local storage space without cause. However, Tundwal assured IT admins that Microsoft is working to resolve this issue.