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Uber Added New Features to Its Safety Toolkit Both for Driver & Rider

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Uber Added New Features to Its Safety Toolkit Both for Driver & Rider-GadgetAny

Uber recently upgraded its in-app Safety Toolkit to enhance the safety of riders and drivers alike. Thus, there are additional features in the service that gives riders or drivers more options if they feel there’s something wrong during a ride. 

On the one hand, cab services like Uber are incredibly convenient for many people. On the other hand, however, they still pose a risk for both drivers and riders. And hence, rideshare companies are working to make such services safe. Thus, in light of that, Uber updated its Safety Toolkit with additional new features. 

Uber Safety Toolkit

Therefore, if users now tap the safety shield icon in the Uber app during a ride, a menu consisting of large, easily-identifiable icons representing different options will pop up. Additionally, riders and drivers can report safety issues directly to Uber and share their trip status with friends and family. 

Furthermore, the updated Safety Toolkit involves ADT (the alarm company). Thus, through an additional feature, ADT can get in touch with one of its safety experts. Hence, when a rider or driver connects with ADT, it will enable the safety expert to monitor their trip and stay in contact with them via text or over the phone. In addition, the safety experts can contact 911 on behalf of the driver or rider if a situation necessitates it. So, it is supposedly a safety net for non-critical situations when a rider or driver doesn’t require direct assistance. 

Uber Safety Toolkit

What’s More

Uber’s been offering the ability to text 911 directly through the app for some time. However, it was limited to only certain areas before. But Uber revealed that around 60% of the US can now do that, including New York City and the entire state of California. Moreover, all a driver or rider has to do is choose the option in the app. Then, Uber will automatically prepare a text, including their destination detail, current location, and information about the vehicle they are in. And once that message goes through, they can update the 911 operator as needed. 

Uber Safety Toolkit


Finally, all the new updates to Uber’s Safety Toolkit are likely available now in the app. However, Uber notes that for Milwaukee (Wisconsin) residents, the ADT cannot call 911 because of local laws. But, they can directly contact 911 via the Uber app. 

Monica Green

By Monica Green

I am specialised in latest tech and tech discoveries.

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