“We’re exploring chat experiences in WhatsApp and Messenger, visual creation tools for posts in Facebook and Instagram and ads, and over time video and multi-modal experiences as well,” Zuckerberg said on the earnings call. “I expect that these tools will be valuable for everyone from regular people to creators to businesses. For example, I expect that a lot of interest in AI agents for business messaging and customer support will come once we nail that experience. Over time, this will extend to our work on the metaverse, too, where people will much more easily be able to create avatars, objects, worlds, and code to tie all of them together.”
Image credit : Search Engine Journal[/caption]
With Google, Meta, and smaller competitors like Snap now vying to develop rival products, generative AI has emerged as the hottest technology trend in recent memory thanks to OpenAI's ChatGPT's exceptional commercial success. Although Meta offered the LLaMA AI language model to academics earlier this year, it has not yet introduced anything that is comparable to ChatGPT.
That doesn't seem to be the case for very long. Today, Zuckerberg declared that generative AI "literally going to touch every single one of our products" and made a suggestion about how the innovation could help WhatsApp's fledgling customer care operation. “Once you light up the ability for tens of millions of AI agents acting on their behalf, you’ll have way more businesses that can afford to have people engaging in chat,” he said.
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