Uber Eats Delists "Ghost Kitchens" to Improve Food Quality and Service

source: FreightWaves Uber Eats is delisting delivery-only restaurants, also known as "ghost kitchens," from its app in an effort to improve the quality of food and service. Here's what you need to know about the change and its impact.

What Are Ghost Kitchens?

Ghost kitchens are delivery-only restaurants that operate out of industrial spaces without dine-in options. They often have multiple brands operating out of the same kitchen, with each brand catering to a different cuisine or food category.

Uber Eats Delisting Ghost Kitchens

Uber Eats is delisting ghost kitchens from its app as part of an effort to improve the quality of food and service on its platform. The change is intended to ensure that restaurants meet certain standards, including a minimum rating and a certain number of reviews. [caption id="attachment_130631" align="aligncenter" width="1200"] source: FreightWaves[/caption]

Impact on Restaurants

The delisting of ghost kitchens could have a significant impact on restaurants that rely on Uber Eats for delivery orders. Many ghost kitchens have grown in popularity due to the pandemic and the rise of delivery services, and they may struggle to maintain their customer base without the exposure provided by Uber Eats.

Shift Towards Traditional Restaurants

The delisting of ghost kitchens could also signal a shift towards traditional restaurants that have their own brick-and-mortar locations. These restaurants may be better positioned to meet Uber Eats' quality standards and could see an increase in business as a result of the change.